CSOs can send enquiries and requests for information of a certain complexity to the team members of the Civil Society Unit according to their specific areas of responsibility. Queries of a general nature should be addressed to the InfoDesk
The rules governing the Bank's processing of requests for information or access to documents are set out in the EIB Transparency Policy (section "Disclosure of information").
All EIB staff members are bound by a code of conduct and a code of good administrative behaviour in their relations with members of the public.
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